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Performance issues and crashes when loading forms in Version 2405 (Fixed)

Updated: Jun 26

Description

There have been recent reports that Office update 2405 is causing slowness loading forms in Access. Some users are reporting that eventually Access is then crashing. Microsoft has confirmed an increase in crash reports for this update version. This appears to affect builds starting with 2405 17628.20110 released to Current Channel starting on May 30, 2024.


There are detailed bug reports in these forums:


Cause

Unknown.


Status

The bugfix from Microsoft will be delivered for Current Channel with Version 2406, Build 17726.20126. This release is now gradually rolling out during the week starting June 26. If you are on Current Channel, but do not yet see this build version, you should be able to use "Update Options - Update Now" from the Account screen to force the update now.


For Current Channel (Preview), there is also a fix available now, Version 2406, Build 17726.20118. Again, you may need to force the update if you want it now. Beta Channel should get the fix with the next update (likely the first week of July), first version greater than Version 2407, Build 17820.20000.


Workaround 1

If you are in the Current Channel, then try not to install version 2405 build 17628.20110 or roll back to an older build like 17531.20152 if you have already done so.


Workaround 2

You could (possibly only temporarily) change the update channel to the slower Monthly Enterprise Channel, where the problem does not yet exist.

1,228 views11 comments

11 Comments


Heinrich Moser
Heinrich Moser
Jul 01

We have just received reports from a customer facing this exact problem with the current release of Office LTSC 2021, Volume License version (16.0.14332.20721, v2108, Perpetual Enterprise Channel).


Is it possible that this bug slipped into 2021 LTSC VL with the June 2024 update?

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Heinrich Moser
Heinrich Moser
Jul 05
Replying to

Thanks, that's very helpful! Since the June update fixed an Outlook RCE vulnerability (CVE-2024-30103), rollback is not an option anyways. Fortunately, this bug can be worked around by restarting the app, which is a minor annoyance, but not too disruptive.

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John Enright
John Enright
Jun 27

Thank you.

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Kurt Bachtold
Kurt Bachtold
Jun 25

Not that you need another data point, but we release a large financial application in Access, and when the 2405 build came out, we noticed that printing reports got gradually slower from seconds to multiple minutes per report. We use a Form_Timer automation to print thousands of reports daily at some of our largest customers. So glad to know that we weren't the only ones experiencing issues!

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Replying to

Kurt - sorry to hear you are suffering, hopefully the fix will arrive soon! Glad you found the article helpful, that is what we are here for.

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Kiwi Mark
Kiwi Mark
Jun 20

It would be good to know if this affects Access backends and/or SQL backends?

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Replying to

Also the problem apparently happens with reports, but again that is a front end issue

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Øyvind Dyrseth
Øyvind Dyrseth
Jun 19

We also have the same problem with several of our customers, where Access application stops updating the form and the application freezes. Starting from early June.

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